Troubleshooting Cisco Contact Center Enterprise
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues
14 courses found
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- Delivery Format: Virtual Learning
- Date 28-29 January, 2026 | 7:00 AM to 3:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 28-29 January, 2026 | 9:00 AM to 5:00 PM
- Location: Dubai-Knowledge Village (Arabian St)
- Language: English
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- Delivery Format: Virtual Learning
- Date 25-26 February, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 29-30 March, 2026 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 29-30 March, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 29-30 April, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 29-30 April, 2026 | 9:00 AM to 5:00 PM
- Location: Riyadh (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 29-30 July, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 29-30 July, 2026 | 9:00 AM to 5:00 PM
- Location: Dubai-Knowledge Village (Arabian St)
- Language: English
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- Delivery Format: Virtual Learning
- Date 26-27 August, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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